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New World: Aeternum
Technical: Server Character Transfer Issues
Here's a few things you can try
Server Character Transfer Issues
Transfer Troubleshooting Tips
Make sure you select your transfer world carefully. All server transfers are final.
If you're having trouble transferring, make sure you:
Leave your company: Press G and then Leave Company.
Cancel your market orders, both Buy and Sell: Go to the trading post and select My Orders tab. Select an order from the Active Orders tab and Confirm cancel order. Select Completed & Expired and Retrieve any expired orders.
Aren't trying to move your character to a full world.
Aren't trying to move your character to a world in maintenance.
Aren't trying to move your character to a world set that you have an existing character in already.
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