If you cannot access your account, first try the steps below:
- Attempt to reset your password.
- Unlink from any linked accounts that you don't recognise.
- Untrust browsers and apps.
- Sign out everywhere.
If you still cannot access your account, contact customer support for further assistance.
You can contact support by clicking the chat widget at the bottom right of the page.
Important
If customer support can’t verify that you own the account, they can’t assist you. Please be prepared to answer account verification questions.
After regaining access to your account, please follow the various tips listed within the Account Security Best Practices section.
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