Lost Ark Support

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Support Lost Ark In-game Party Finder Policies
Party Finder Policies
The following policies have been implemented to maintain a fair environment and improve the experience for all players using the Party Finder tool.

Prohibited Activities

The following activities are not permitted and will result in penalties:

  • Promoting bussing services in Party Finder

  • Advertising paid services through Area Chat or other chat channels

  • Offering piloting services

Note: As lobby spam is reviewed, players may be penalized after the offending lobby is no longer active.

Penalty Structure

Violations of Party Finder policies will result in the following penalties:

  • First offense: 1-day suspension

  • Subsequent offenses:

    • Week-long suspension

    • Month-long suspension

    • Further penalties for continued violations

Important: Creating alternative accounts to circumvent penalties will result in additional account actions. Players may appeal penalties by providing appropriate evidence.

Bussing Policy Information

Players should be aware of the following regarding bussing activities:

  • All bussing activities are conducted "at your own risk"

  • Accepting items from other players may result in penalties if linked to:

    • RMT (Real Money Trading)

    • Bot-generated gold

    • Other illicit activities

Reporting Violations

To maintain the integrity of the Party Finder system:

  • Use the in-game reporting system for suspicious Party Finder listings

  • Include as much detail as possible in your report

  • Do not engage with suspicious listings

If you're experiencing issues with Party Finder violations or need to appeal a penalty, please contact customer support with details about your situation or go to the Appeal a Penalty support page.