THRONE AND LIBERTY Support
Common Symptoms of Lag and Connectivity Issues
Character(s) moving randomly or sporadically around the map, also known as rubber banding or warping.
Attacks appear to land, but the damage or effects aren’t registering.
You and/or other players appear to be stuck or running in place.
Sudden, frequent disconnects from the game.
Frequent lag or lag spikes.
Tip: In online gaming, lag is a noticeable delay between the action of players and the reaction of the server in a video game. We get it, you totally pressed your button before the other guy, and lag is what got you killed.
Quick Fixes
Make sure that your computer isn't downloading Windows updates, other games, etc. Performing tasks that involve downloading updates can drastically decrease your computer's available bandwidth.
Identify if others in your household are running high bandwidth applications like video streaming, or online gaming. Closing high bandwidth applications or turning off high bandwidth devices may reduce latency.
Platform Specific Troubleshooting
Check the THRONE AND LIBERTY Known Issues page.
To learn more about how to check for Windows updates, go to Microsoft Support.
Closing applications that take up high amounts of bandwidth, or experience bandwidth spikes, may reduce the total bandwidth available on your computer.
Verify your Steam files.
To learn more about how to verify your Steam files, go to Steam Support.
Unplug the power cable from your router and modem. If your router or modem has a battery, remove it.
Wait for 30 seconds and then plug the power cable back into your modem. If you removed a battery from your modem, put it back now. Wait another 30 seconds for your modem to boot.
Plug the power cable into your router. If you removed a battery from your router, put it back now.
Switching to a wired connection ensures that lag isn’t being caused by wireless interference, weak wireless signal, and other potential reasons.
Check the THRONE AND LIBERTY Known Issues and Xbox Status pages.
Restart the game.
Power cycle your console.
Test your network connection.
Try using a different profile.
Remove and re-add your profile.
Clear the local save and resync with the cloud.
View this Xbox support article for more information and troubleshooting.
Check the THRONE AND LIBERTY Known Issues and PSN Status pages.
Check that your SSID, password, and security method are correct.
View this PlayStation support article for more information and troubleshooting.
If you continue to experience lag or connectivity issues, please reach out to customer support and provide details surrounding your issue.