Account and Character Bound Redemptions

When you make purchases or claim items they are either character bound or account bound.

Character Bound: Only the character who obtained it can use it.

Account Bound: Any characters on the account within the same region can use it.

Review the below list to see which redemptions are character or account bound.

• Lucent: Account.

• Twitch Drops: Account.

• Skins: Account.

• Auction House Items: Character.

• Ornate Coins: Character.

• Battle Pass: Character.

• Leveling Log Pass: Character.

Location of Redeemed Items

• Twitch Drops: Storage Chest.

• Early Access Packs and Celebration Packs: Storage Chest.

• Purchased or claimed cosmetic items and costumes: Mirror Boutique.

Purchases

• Attempted Steam purchases made in-game will fail if you don't have Steam Overlay enabled.

• Early Access Pack and Celebration Pack rewards can be found in the Storage Chest.

Characters

• Character names are not released after character deletion at this time.

  • Keep this in mind if you decide to delete a character.

Guilds

• There is a 72 hour cooldown before you can join another guild after leaving your previous one.

Server Transfer

• If the server you want to transfer to is not available, there is nothing that can be done until those restrictions are lifted.

  • Keep an eye on community and social messaging for when restrictions may be lifted.

Server Status

• You can view the current server status here.

Known Issues

• View our Known Issues support article for a list of currently known issues.