Last Updated: November 08, 2024

Early Access to Commercial Release Server Transfer Issue

On 10/8/2024, for a brief period of time, players on certain Early Access servers were able to transfer to Full Launch servers.

This was unintended and we have added parameters to help prevent this from being possible in the future. In addition, all Early Access players who transferred to a Full Launch server will have to move back to an Early Access server.

Upon loading into game, you will be in the "Change Servers" room. While you are in this state, your gameplay will be limited until you transfer back to an Early Access server.

Follow the steps below to transfer your character:

1. Press the ESC key (Menu button on Controller) to open the Menu.

2. Press the Shop button to load into the shop.

3. Press the Change Servers button along the top of the screen while in the shop.

4. Follow the on-screen guidance in the Change Servers menu.

5. You will be able to select a server and begin the move once you have met all the Transfer Requirements shown in this menu.

6. Please use the ticket attached to the received in-game mail to complete the server transfer.

7. Once your server has been selected and all requirements have been met, press the Request button.

8. Press Accept on the server transfer confirmation window that pops up.

9. You will be logged out. Upon logging back in, you will be on your new selected server.

Purchases & Rewards

• Some items may not correctly be captured in the item overflow inventory as intended when opening Precious Blessing Pouches or Blessing Pouches from Abyss Dungeon Contracts while having a full inventory.

  • We highly recommend ensuring you have enough inventory space available when opening pouches until we provide a resolution to this issue.

Player vs Player

• We’re investigating reports where a subset of players/Guilds have been unable to claim the Blackhowl Plains Boonstone, even if all requirements have been met.

Events & Missions

• Our team is tracking an issue related to scheduled events not correctly starting when a Milestone has been recently completed.

  • If World Bosses fail to start for this reason, they should spawn during their next scheduled appearance.

Errors

• We are investigating an issue causing the “Character Count” option in the Graphics Settings to not work as intended.

  • It’s behaving as if it’s on the “Low” setting, even when set to higher standards, reducing the number of players displayed on the screen in some high population areas.

• Server (10) error will occur when servers are at their character creation or server transfer capacity, but the game UI does not accurately show the server as being character creation or server transfer locked.

  • If you receive this error, please try to create a character or server transfer on a different server.

• Due to a large volume of players following the official launch, you may sometimes encounter an error preventing you from successfully logging in. Try to fully close the game and try again.

  • We are investigating this issue further.

• Some players may encounter an issue where you're not being defaulted to your desired region, which can cause characters to appear they're missing. They are not missing. Try the below steps:

  • Confirm that you're on the correct region when looking for your server. Changing regions at server selection may take a few minutes.

  • Restart the client.

• Some players may encounter a WorldServer Disconnected error.

  • Our teams are actively engaged in working to find a more permanent solution for those experiencing this issue.

• Various graphic settings will reset on consoles after relaunching.

• Favorited items in the Auction House will reset after relaunching.

• If a body of water disappears while actively fishing in it, the fishing minigame will get stuck

Game Access

• If you're on PS5 and had the THRONE AND LIBERTY Open Beta on your console, it may try to default you to that version when trying to play. Please ensure when opening the game that you select the live version and not the Open Beta.

  • To do this, select the three dot menu and ensure that you are launching the correct version. You are also able to delete the Open Beta client if you would like to avoid future confusion.

  • If you are having trouble differentiating between the Beta and the Live version, please try the following:

    • Highlight the Beta app.

    • Select the 3 dots.

    • Select the version - You will see 2 app options (PS5 & PS5 Beta.)

    • Select the PS5 Product.

    • Select Play Game.

Twitch Drops

• Claimed Ornate Coin Twitch Drops will always state you received 50 Ornate Coins, but you will receive the correct amount originally shown when you clicked Claim Now from the Twitch Drops inventory.

Easy Anti-Cheat

• If you are on a Windows PC and encounter the error “Easy Anti-Cheat (47)”, which kicks you out of THRONE AND LIBERTY and prevents logging in, please follow the steps in our Easy Anti-Cheat support article.

Character

• Logging out while in a Dash Morph while in tight spaces will sometimes cause your character to be stuck in a wall upon logging back in.

  • Use the "/escape" chat command if this occurs.

Character Customization

• QR Code for Easy Face Maker.

  • Can display a "403 Forbidden" error if the aspect ratio is not 1:1.

UI

• Item tooltips opened from text chat are partially cutoff

• The shader compilation may sometimes get stuck at 0% or not progress.

  • To resolve this, go into the Settings and change 'Shader Preloading' to 'Low' and then restart the game.

• After creating and logging into a character on one region, swapping to another region which has no characters available will cause the original character from the first region to be shown in the UI. You will not be able to log into this character on the 2nd region, and will need to use the Create Character option in the bottom-right to continue.

• Some textures may be corrupt if using an Intel Arc GPU.

• After enabling the Intel XeSS option and changing the Shading Quality to Epic, bright flashes of light will sometimes appear on objects throughout Solisium.

• Placeholder text is shown in the description of the Duration Increased Specialization for the Healing Touch Bow skill.

• After changing chat channels, text entered will use the font color from the last selected channel until closing/reopening chat, sending a message, or entering then deleting any text.

Gamepad

• While using a controller, D-Pad inconsistently works when navigating buttons in text chat.

• Chat tabs occasionally cannot be changed while using a controller. To fix this, try closing then re-opening chat and trying again, or relaunching.

• The chat viewer window can be moved and re-sized even if the control mode for it is off

• The Next Target Lock-On setting has no effect while using a controller.

Server Transfer

• The first attempt to enter a server with a character after transferring regions from within a queue will fail.

  • The 2nd attempt will succeed.

Audio

• Throughout your journey in Solisium you may encounter some missing voice lines from various NPCs in English. Subtitles are not impacted, so you won't be missing out on an critical details during your adventures.

  • We are aware of the issue and will work on updating as soon as possible.

• Selecting the KR VO option will cause a Korean song to play while viewing the game credits. However, selecting any other VO language will play an instrumental song.

Arena

• Characters will remain in the Arena if the game is closed while the match is in progress, then relaunched after the match has concluded.

Social

• Profile images will not load in chat or in the top-left of the HUD.

Gameplay Tips

We've created a Gameplay Tips support article to help with commonly misunderstood systems or mechanics.

Intentional Changes

Game updates may include changes that were made intentionally and are not a known issue. To view the full list of changes coming with game updates, you can read the release notes in the news section.