Check out our New World: Aeternum Known Issues support article to view a list of currently known issues. We appreciate your patience as we work towards resolving those issues.
New World: Aeternum Support
You can purchase in-game items from the in-game store, on Steam, Xbox Series X|S, and PlayStation 5.
In-game purchases, including items you unlock with Marks of Fortune are nonrefundable.
You can purchase in-game items from the in-game store with currency from your Steam Wallet. For more information on Steam Wallet, check out Steam support.
In-game purchases require Steam Overlay. Attempts to make an in-game purchase without it enabled result in a "Transaction in Progress" error message.
For steps on enabling Steam Overlay, check out the Steam support guide.
In-game purchases, including items you unlock with Marks of Fortune, are nonrefundable.
If you purchased in-game currency, but aren’t seeing it in-game, confirm your completed purchase by signing in to view your order history.
To view your purchases, press the Xbox button to open the guide.
Go to Profile & system > Settings > Account > Payment & billing.
Select Order history to view your purchases.
View this Xbox support article for more information and troubleshooting.
If you purchased in-game currency, but aren’t seeing it in-game, confirm the following:
Check your transaction history and verify that your purchase was successful.
Check that you're signed into the same account that you used to purchase the in-game currency.
Restore licenses on your PS5 console.
View this PlayStation support article for more information and troubleshooting.