Check out our New World: Aeternum Known Issues support article to view a list of currently known issues. We appreciate your patience as we work towards resolving those issues.

New World: Aeternum Support

48800 KB
31074 KB
Support New World: Aeternum Popular Articles Troubleshooting Game Launching and Crashing Issues
Troubleshooting Game Launching and Crashing Issues
Try the steps below if you experience game launching or crashing issues.

Game Launching Issues

PC (Steam)
Xbox Series X|S
PlayStation 5

  1. Check the New World Known Issues page.

  2. Update your Windows install.

  3. Update drivers for your computer.

  4. Verify the integrity of game files.

  5. Disable non-essential software.

  6. Check the game's system requirements.

View this Steam support article for more information and troubleshooting.

  1. Check the New World Known Issues and Xbox Status pages.

  2. Restart the game.

  3. Power cycle your console.

  4. Test your network connection.

  5. Try using a different profile.

  6. Remove or readd your profile.

  7. Clear the local save and resync with the cloud.

View this Xbox support article for more information and troubleshooting.

  1. Check the New World Known Issues and PSN Status pages.

  2. Restart your PS5 console. Press the PS button on your controller. Select Power > Restart PS5.

  3. Restore your licenses.

  4. Delete the game and redownload it. If possible, try using a wired connection.

  5. Check that your PS5 console has the latest system software installed.

  6. Clear Cache and Rebuild Database using Safe Mode.

  7. Back up your data and reinstall the system software using Safe Mode.

View this PlayStation support article for more information and troubleshooting.

Game Crashing Issues

PC (Steam)
Xbox Series X|S
PlayStation 5

  1. View the New World Known Issues page.

  2. Update your Windows install.

  3. Update drivers for your computer.

  4. Verify the integrity of game files.

  5. Disable non-essential software.

  6. Check the game's system requirements.

View this Steam support article for more information and troubleshooting.

  • Check the New World Known Issues and Xbox Status pages.

  • Restart the game.

  • Power cycle your console.

  • Test your network connection.

  • Try using a different profile.

  • Remove or re-add your profile.

  • Clear the local save and resync with the cloud.

View this Xbox support article for more information and troubleshooting.

  1. Check the New World Known Issues and PSN Status pages.

  2. Ensure that the game is fully downloaded and installed. Highlight the game that you want to check and press the Options button > Information > Download Status.

  3. Check that you have the latest version of the game. Highlight the game that you want to check. Press the Options button and select Check for Update.

  4. Update your system software to the latest version.

  5. Play the game from the beginning, without an existing game save, to check if the game save is corrupted.

  6. Delete the game from your console. Download and reinstall the game.

  7. Back up your game data and then reset your console. Resetting your console erases all data saved on your console storage.

View this PlayStation support article for more information and troubleshooting.

Need more help?
Contact Us